Eligibility: Items can be returned within 7 days of purchase and must be in their original packaging. Sale items are generally non-refundable.
Non-Returnable Items: Personalized products, expired/perishable goods, opened hygiene-related products, or items that have been inseparably mixed with other products cannot be returned.
Return Shipping: Customers are responsible for the return shipping cost and risk. Returns should be sent to Vital Tea Warehouse, 19KM Multan Road, Near Crona Paint Factory, Chong Industrial Area, Lahore. We recommend using a trackable shipping service.
Refunds & Gifts: Refunds are processed after the returned item is received and verified. Gift purchases may be refunded as gift credit depending on how the original order was placed