Shipping policy

Last Updated: August 24, 2026

At Vital Shop, we aim to deliver your orders safely and on time across Pakistan.

Order Processing

Orders are usually processed within 1–2 business days after confirmation. Processing times may vary during sales, promotions, or public holidays.

Delivery Time

Once your order has been dispatched, delivery generally takes 2–5 business days, depending on your location and courier service.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order is dispatched, you may receive tracking details through the contact information provided with your order.

Delivery Delays

Delivery times may occasionally be affected by weather, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.

Incorrect or Incomplete Address

Please ensure that your shipping information is accurate when placing your order. Vital Shop is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

Damaged or Missing Orders

If your order arrives damaged or you do not receive your order within the expected timeframe, please contact our customer support team so we can assist you.

Contact Us

For any shipping-related questions, please contact us:

Vital Group
Email: info@vitaltea.com.pk
Phone: 0309-2222022
Address: 101 Mall Of Gulberg, Main Boulevard, Gulberg III, Lahore, Punjab, Pakistan.